FAQs

 

WHERE ARE YOU BASED?

We are based in Kapiti, NZ. We sell in our online store (you found us!) and at markets.

 

WHAT ARE OUR PRODUCTS MADE FROM?

We have two options; zinc alloy products which are more affordable, and sterling silver which is our premium range.

 

HOW MUCH DOES SHIPPING COST?

Shipping costs $5, however we have FREE SHIPPING for orders over $60.

 

HOW LONG DOES SHIPPING TAKE?

Due to how busy couriers are at the moment, we are seeing some delays. Orders usually arrive within the week.  

 

WHERE CAN I TRACK MY ORDER?

You can track your order on the Aramex (formally Fastway) website 

https://www.aramex.co.nz/tools/track/

 

DO YOU SHIP OVERSEAS?

Yes, please contact us for shipping rates. 

 

DO YOU ACCEPT RETURNS?

We are happy to accept returns within 30 days of purchase. We are equally happy to exchange rings for different sizes!

 

DO YOU SELL WHOLESALE?

Yes, you can create a wholesale account under the 'Wholesale' tab. You can also email info@silverscience.co.nz. The minimum value for wholesale orders is $200 (incl GST).